TickMate
Smart Ticket Management
Powered by AI
Create, manage, and resolve tickets with intelligent AI analysis. Find similar solutions instantly and collaborate seamlessly with your team. Powered by OpenAI and vector embeddings.
50% Faster
Resolution with AI suggestions
90% Similar
Tickets found instantly
100% Secure
Enterprise-grade encryption
Real-time Analysis
AI-Powered
Vector Search
Qdrant DB
Email Workflows
Automated
Powerful Features
Everything you need to manage tickets efficiently and collaborate with your team. Powered by cutting-edge AI technology.
Automatically analyze tickets with OpenAI to extract insights and categorize issues intelligently
Find similar resolved tickets using vector embeddings to help users find solutions faster
Support user, moderator, and admin roles with granular permissions and audit logging
Automated email verification and password reset with magic links via Resend
JWT-based auth with HttpOnly cookies and comprehensive session management
Real-time statistics and comprehensive admin dashboard for system monitoring
How TickMate Works
Simple workflow designed for maximum efficiency and collaboration
Create Ticket
Users submit a ticket with title, description, and category
AI Analysis
System analyzes and finds similar resolved tickets automatically
Show Suggestions
User sees similar solutions before creating the ticket
Track & Collaborate
Moderators and admins can reply and update ticket status
Built with Modern Tech
Enterprise-grade technology for reliability, performance, and scalability
Node.js + Express
Fast, scalable backend
PostgreSQL + Drizzle
Type-safe database layer
OpenAI GPT-4
Intelligent analysis
Qdrant Vector DB
Similarity search
Inngest
Async workflows
Resend
Email delivery
Ready to transform your ticket management?
Join teams using TickMate to manage tickets smarter with AI-powered insights, instant similar ticket suggestions, and seamless collaboration. Start free today.
No credit card required. Access immediately after signup.